Privacy Policy

Last updated: 28 June 2026

Glowie (ECOM ISLAND LIMITED) operates this website and this shop, including all related information, content, features, tools, products and services, to provide you as a customer with a tailored shopping experience ("the Services"). Glowie is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and share your personal data when you visit, use or make a purchase via the Services, or otherwise communicate with us. If a conflict arises between our terms of use and this privacy policy, this policy shall apply in matters relating to the collection, processing and disclosure of personal data.

Please read this privacy policy carefully. By using the Services, you confirm that you have read and understood how we collect, use and share your information.

Personal Data We Collect When we use the term "personal data" we mean information that identifies or can reasonably be linked to you as an individual. This does not include anonymised data.

We may collect the following categories of personal data:

  • Contact details (name, address, telephone number, email)
  • Payment information (card details, payment history)
  • Account information (username, password, preferences)
  • Transaction data (purchases, returns, wish lists)
  • Communications with us (e.g. customer service enquiries)
  • Device information (IP address, browser, device)
  • Usage data (how you interact with the website)

How We Collect Information We collect information:

  • Directly from you (e.g. when making a purchase or getting in touch)
  • Automatically via cookies and similar technologies
  • From service providers (e.g. payment solutions)
  • From partners or third parties

How We Use Your Information We use your information to:

  • Deliver and improve our services
  • Handle orders, payments and deliveries
  • Personalise your experience and recommend products
  • Send marketing communications (if you have consented)
  • Prevent fraud and ensure secure transactions
  • Communicate with you and provide customer support
  • Fulfil legal obligations

Sharing of Personal Data We may share your information with:

  • Shopify and other service providers (payment, delivery, IT)
  • Marketing partners
  • Authorities where required by law
  • Within our group or in connection with corporate changes

Shopify Our website is powered by Shopify, which processes personal data to enable and improve our services. You can read more about this in Shopify's privacy policy.

Third-Party Links We are not responsible for the privacy practices or content of external websites we link to.

Children's Personal Data The Services are not intended for children, and we do not knowingly collect information from persons under the age of 16.

Security and Retention We implement reasonable security measures, however we cannot guarantee complete security. How long we retain data depends on legal requirements and the needs of the service.

Your Rights Depending on where you live, you may have the right to:

  • Request access to your information
  • Request erasure
  • Correct inaccurate information
  • Receive your information (data portability)
  • Object to marketing

You may unsubscribe from marketing at any time via our communications.

Complaints If you have any questions or complaints, please contact us and we will be happy to help. You also have the right to contact your local supervisory authority.

International Transfers Your information may be processed outside your country, but we ensure that the necessary safeguards are in place.

Changes to This Policy We may update this policy as needed. The most recent version will always be available on our website.

Contact If you have any questions about this policy or your rights, please contact us:

📧 info@tryglowie.co.uk

ECOM ISLAND LIMITED is the data controller for personal data.