Terms of Use

Last updated: 28 June 2026

Glowie (ECOM ISLAND LIMITED) operates this website and this shop, including all related information, content, features, tools, products and services, to provide you as a customer with a tailored shopping experience ("the Services"). Glowie is powered by Shopify, which enables us to provide the Services. This privacy policy describes how we collect, use and share your personal data when you visit, use or make a purchase via the Services, or otherwise communicate with us. If a conflict arises between our terms of use and this privacy policy, this policy shall apply in matters relating to the processing of personal data.

Please read this privacy policy carefully. By using the Services, you confirm that you have read and understood how we process your information.

Personal Data We Collect When we use the term "personal data" we mean information that identifies or can reasonably be linked to you. This does not include anonymised information.

We may collect the following:

  • Contact details (name, address, telephone number, email)
  • Payment information (card details, payment details)
  • Account information (login details, preferences)
  • Transaction information (purchases, returns, history)
  • Communications with us (customer service enquiries)
  • Device information (IP address, browser, device)
  • Usage data (how you use the website)

How We Collect Information We collect information:

  • Directly from you (e.g. when making a purchase or getting in touch)
  • Automatically via cookies and similar technologies
  • From service providers
  • From partners and third parties

How We Use Your Information We use your information to:

  • Deliver and improve our services
  • Handle orders, payments and deliveries
  • Personalise your shopping experience
  • Send marketing communications (if you have consented)
  • Prevent fraud and ensure secure transactions
  • Provide customer support and communicate with you
  • Fulfil legal obligations

Sharing of Personal Data We may share your information with:

  • Shopify and other service providers (payment, IT, logistics)
  • Marketing partners
  • Authorities where required by law
  • Within our corporate group or in connection with corporate changes

Shopify Our website is powered by Shopify, which processes personal data to enable and improve our services. You can read more in Shopify's privacy policy.

Third-Party Links We are not responsible for the content or privacy practices of external websites we link to.

Children's Personal Data The Services are not intended for children, and we do not knowingly collect personal data from persons under the age of 16.

Security and Retention We implement reasonable security measures, however we cannot guarantee complete security. Retention periods depend on legal requirements and operational needs.

Your Rights You may have the right to:

  • Access your information
  • Request erasure
  • Correct inaccurate information
  • Request data portability
  • Object to marketing

You may unsubscribe from marketing at any time via our communications.

Complaints If you have any questions or complaints, please contact us. You may also contact your local supervisory authority.

International Transfers Your information may be processed outside your country, but we ensure that the necessary safeguards are in place.

Changes to This Policy We may update this policy as needed. The most recent version will always be available on our website.

Contact If you have any questions about this policy or your rights, please contact us:

Company name: ECOM ISLAND LIMITED

Company address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central Hong Kong Company number: 80056487

📧 info@tryglowie.co.uk

ECOM ISLAND LIMITED is the data controller for personal data.